Privacy Policy

Last Updated: March 2026

Information We Collect

We collect information from various sources to provide our services:

Website Visitors

  • Device and browser information
  • Network connection details
  • IP address
  • Pages visited and duration

Registered Members

  • First and last name
  • Email address
  • Billing address
  • Payment information (processed securely by our payment providers)
  • Order history

Support Users

  • Name and email
  • Support request content
  • Screenshots (if shared)
  • Device and browser information

How We Use Your Information

We use the information we collect for the following purposes:

  • Account creation and management
  • Order processing and fulfillment
  • Product downloads and license management
  • Providing customer support
  • Service improvements and development
  • Billing and accounting operations
  • Security and fraud prevention
  • Compliance with legal obligations

Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. Your information may only be shared in the following cases:

  • With secure payment providers for transaction processing (e.g., Stripe, PayPal)
  • With authorities when legally required
  • With our service providers (only for service delivery)
  • When you give explicit consent

Cookies and Tracking Technologies

We use cookies on our website to enhance your experience:

  • Essential Cookies: Required for session management and basic site functionality
  • Analytics Cookies: Help us understand and improve site usage
  • Preference Cookies: Remember your preferences like language

You can control or disable cookies through your browser settings.

Data Security

We implement industry-standard security measures to protect your data:

  • SSL/TLS encryption for secure data transmission
  • Encrypted database storage
  • Regular security audits and updates
  • Restricted access controls
  • Secure payment processing (PCI DSS compliant)

Children’s Privacy

Our services are not directed to children under 13 years of age. We do not allow persons under 13 to register on our site. If parents or guardians believe we have inadvertently collected their children’s information, please contact us.

Your Rights

Under GDPR and similar regulations, you have the following rights:

  • Request access to your personal data
  • Request correction of inaccurate information
  • Request deletion of your data
  • Object to data processing
  • Request data portability
  • Withdraw your consent

You can exercise these rights through your account settings or by contacting us.

Data Retention

We retain your personal data only as long as necessary:

  • Active accounts: As long as the account is open
  • Order records: 10 years as required by law
  • Support records: 3 years
  • Analytics data: 2 years (anonymized)

Third-Party Links

Our website may contain links to third-party sites. When you click on these links, that site’s privacy policy applies. We are not responsible for the privacy practices of third-party sites.

Policy Updates

We may update this privacy policy from time to time. Significant changes will be announced on our homepage and registered users will be notified via email. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about our privacy policy or want to exercise your rights, contact us at [email protected].